Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") is issued by k9game (the "Operator", "we", "us", "our") and describes how we collect, use, store, share and protect personal data relating to users (the "User", "you", "your") of the k9game website and associated online services (collectively, the "Platform" or "Services").

k9game operates as an English-language online gambling and sports betting platform serving users who access the Platform from Pakistan and surrounding regions. This Policy is written in English and applies to all users regardless of their location, subject to the applicable laws and regulations of the jurisdictions in which those users reside.

By registering for an account, accessing the Platform or using any of the Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

2. Definitions

For the purposes of this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, national identity number, financial data and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transmission or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, the k9game Operator.
• "Data Processor" means any entity that processes Personal Data on behalf of the Data Controller, such as payment service providers, KYC verification vendors and analytics platforms.
• "KYC" means Know Your Customer — the identity, age and AML verification process required before withdrawals are processed.
• "Cookies" means small text files stored on your device by a web browser to retain session and preference information.
• "CNIC" means Computerised National Identity Card — the primary government-issued identity document used in Pakistan.

3. Data Controller Identity

k9game acts as the Data Controller in respect of all Personal Data collected through the Platform. The Operator is responsible for determining the purposes for which Personal Data is collected and the means by which it is processed.

For all privacy-related enquiries, data subject requests or complaints regarding how your Personal Data is handled, please contact k9game using the details in Section 15 of this Policy.

4. Personal Data We Collect

k9game collects personal data through the following channels: registration and account management, identity verification (KYC), financial transactions, customer support interactions and automated technical data collection through your use of the Platform.

4.1 Registration Data

When you create a k9game account, we collect:

• Full legal name
• Date of birth
• Email address
• Phone number
• Country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi)
• Username and encrypted password

4.2 Identity Verification (KYC) Data

To comply with age verification and AML obligations, we may collect:

• Copy of government-issued identity document (CNIC, passport or equivalent)
• Proof of residential address (utility bill, bank statement)
• Facial image or liveness verification photograph
• Confirmation of payment method ownership (e.g., screenshot of mobile wallet registration details — not login credentials)

4.3 Financial Transaction Data

When you deposit or withdraw funds, we collect transactional data including deposit amounts in PKR, payment method references, transaction timestamps and withdrawal request details. We do not store full payment card numbers on our servers.

4.4 Behavioural & Technical Data

As you use the Platform, we automatically collect technical data including:

4.5 Communication Preferences

Where you have opted in to receive promotional communications, we retain a record of your consent and preferences. You may withdraw your consent at any time by updating your notification settings or contacting support.

5. Lawful Basis for Processing

k9game processes your Personal Data only where a lawful basis exists. The lawful bases we rely on are as follows:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account creation, payment processing, withdrawal handling and customer support.
• Legal Obligation: Processing required to comply with applicable legal obligations, including age verification, anti-money laundering (AML) checks, fraud prevention and any reporting obligations imposed by the Operator's license jurisdiction.
• Legitimate Interests: Processing necessary for the Operator's legitimate business interests, including platform security, fraud detection, responsible gambling monitoring and product improvement — provided these interests are not overridden by the User's fundamental rights.
• Consent: Processing of Personal Data for marketing communications, where you have given explicit prior consent. You may withdraw consent at any time.

6. Purposes of Data Processing

k9game uses your Personal Data for the following specific purposes:

1. Account Registration & Management: Creating and maintaining your player account, processing login authentication and managing account settings.
2. Identity & Age Verification (KYC): Confirming your identity, verifying that you meet the minimum age requirement (18+ or higher as required by the license jurisdiction) and complying with AML and fraud-prevention obligations.
3. Payment Processing: Facilitating deposits and withdrawals in PKR and other supported currencies through the live cashier, including payment method verification.
4. Responsible Gambling: Monitoring wagering patterns to identify indicators of problem gambling behaviour, enabling the provision of relevant responsible gambling tools and enforcing any self-exclusion or limit requests.
5. Fraud Detection & Security: Detecting, preventing and investigating fraudulent activity, money laundering, abuse of promotions and unauthorised account access.
6. Customer Support: Responding to enquiries, resolving disputes and maintaining records of support interactions.
7. Platform Analytics & Improvement: Analysing aggregated usage data to improve the Platform's performance, reliability and user experience.
8. Marketing Communications (with consent only): Sending promotional offers and platform updates to Users who have opted in. You may opt out at any time.

7. Data Sharing & Third-Party Disclosure

k9game does not sell, rent, trade or otherwise transfer your Personal Data to third parties for their own commercial use. We share data only in the limited circumstances described below.

7.1 Service Providers (Data Processors)

We engage third-party service providers to assist in delivering the Services, including payment processing infrastructure, KYC verification vendors, fraud detection platforms, cloud hosting providers and analytics services. These providers act as Data Processors under contract and are permitted to process your data only for the specific purpose for which they are engaged.

7.2 Legal & Regulatory Disclosure

k9game may disclose Personal Data to law enforcement authorities, regulatory bodies, courts or other public authorities where required to do so by applicable law, court order or in connection with the prevention or detection of criminal activity including money laundering, fraud or match-fixing.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of k9game's business, Personal Data held by the Operator may be transferred to the acquiring entity. Users will be notified of any such transfer that materially affects how their data is handled.

7.4 With Your Consent

In any circumstances not covered above, k9game will not share your Personal Data with third parties without your explicit prior consent.

8. Data Retention

k9game retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal obligations. The following general retention principles apply:

Following the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Your Data Protection Rights

Subject to the applicable data protection laws and certain exemptions, you have the following rights in respect of your Personal Data held by k9game:

To exercise any of the above rights, please contact k9game at [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within a reasonable timeframe and respond fully within 30 days, unless an extension is required due to complexity.

10. Cookies & Tracking Technologies

k9game uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, CSRF protection cookies and load-balancing identifiers. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform — pages visited, session duration and feature usage. This data informs product improvements and does not identify individual users.
• Preference Cookies: Store user interface settings such as language preference, display settings and previously selected options to improve your experience.
• Security Cookies: Support fraud detection and account security mechanisms, including the detection of unusual login patterns or access from new devices.

You can manage or delete cookies through your browser settings. Please be aware that disabling strictly necessary cookies may prevent you from logging in or accessing core Platform features. k9game does not use third-party behavioural advertising cookies without explicit consent.

11. Data Security Measures

k9game implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS/TLS encryption for all data in transit between your device and k9game's servers.
• Encryption at rest for sensitive data categories, including KYC documents and financial records.
• Role-based access controls limiting access to Personal Data to authorised personnel on a need-to-know basis.
• Regular internal security reviews and vulnerability assessments.
• Two-factor authentication (2FA) availability for all player accounts.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. k9game cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable obligations.

12. Minors & Age Restriction

k9game's Services are strictly for adults aged 18 years or older, or such higher minimum age as is required by the Operator's license jurisdiction. We do not knowingly collect Personal Data from minors. If we discover that Personal Data belonging to a person under the applicable minimum age has been collected, that account will be immediately closed, all associated data will be deleted (subject only to mandatory legal retention obligations) and any funds will be returned in accordance with applicable law.

Age verification is a mandatory component of the KYC process. If you are a parent or guardian and believe that a minor has registered on k9game, please contact us immediately at [email protected].

13. International Data Transfers

k9game's operations and service providers may involve the transfer of Personal Data to countries outside of Pakistan. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your Personal Data, including contractual data processing agreements with third-party processors that obligate them to apply equivalent standards of data protection.

By using the k9game Platform, you acknowledge and consent to the potential transfer of your Personal Data to countries outside your country of residence, where data protection laws may differ from those in Pakistan.

14. Changes to This Privacy Policy

k9game reserves the right to update or amend this Privacy Policy at any time. Material changes — those that affect how your data is collected, used or shared in a way that diminishes your rights — will be communicated to you by email to the address registered to your account, or through a prominent notice on the Platform, at least 14 days before the changes take effect.

Non-material updates (such as clarifications of existing practices, corrections of typographical errors or improvements to readability) may be made without advance notice. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

Continued use of the Platform following any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should close your account and cease using the Services.

15. Contact Us

For all privacy-related questions, data subject access requests, consent withdrawals, or complaints regarding how k9game handles your Personal Data, please contact us using the details below:

If you are not satisfied with k9game's response to a privacy complaint, you may have the right to lodge a complaint with a relevant data protection supervisory authority in the jurisdiction applicable to you. This Policy does not constitute legal advice — please consult a qualified professional regarding your rights under applicable local law.

For questions about the k9game Terms & Conditions, please visit our Terms & Conditions page. For responsible gambling support, please visit our Responsible Gambling page.